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Return & Refund Policy

I-Souled Return & Refund Policy

Thank you for choosing I-Souled. We are committed to providing high-quality products and a satisfactory shopping experience. Please read the following policy carefully to understand our return and refund process.

Effective Date: January 1, 2026
Last Updated: January 19, 2026

1. Return Eligibility & Timeframe

  • Return Window: You may request a return within 30 days of receiving your item.

  • Item Condition: Items must be unworn, unwashed, undamaged, and in their original state with all tags and packaging intact (including hangtags, dust bags, etc.).

  • Non-Returnable Items: For hygiene reasons, underwear, earrings, customized items, and final sale/clearance items are not eligible for return (unless defective).

  • Free Gifts: Any complimentary gifts must be returned together with the item, otherwise their value will be deducted from the refund.

2. Refund Process & Timing

Standard Return Process:

  1. Log into your account and submit a return request from “Order History,” or contact customer service at service@i-souled.com to obtain a Return Merchandise Authorization (RMA) code.

  2. Ship the item back with all original packaging, accessories, and the RMA code to the designated address.

  3. We will process your refund within 7-14 business days after receiving and inspecting the returned item.

Refund Method:

  • Refunds will be issued to the original payment method used for purchase.

  • Credit/debit card refunds may take 5-10 business days to appear, depending on your bank.

  • Items purchased with gift cards will be refunded to the gift card balance only.

3. Return Shipping Responsibility

  • Due to product defects/wrong item shipped: We cover return shipping costs and will provide a prepaid return label.

  • Due to personal reasons (wrong size, color preference, etc.): Return shipping is the customer’s responsibility.

  • International Orders: Customs duties and international shipping fees are non-refundable for returns due to personal reasons.

4. Exchange Policy

  • We offer exchanges for the same item in a different size/color. Please contact us within 7 days of receipt.

  • Items must meet all return eligibility criteria.

  • Shipping costs for exchanges follow the same policy as returns above.

5. Defective Items & Wrong Shipments

If you receive an item with any of the following issues, please contact customer service within 48 hours of delivery and provide photo/video evidence:

  • Manufacturing defects (loose threads, uneven dyeing, etc.)

  • Significant discrepancy from the product description

  • Incorrect or missing items

Once verified, we will cover all return/exchange shipping costs and prioritize your exchange or refund request.

6. How to Initiate a Return

Online Request (Recommended):

  1. Visit www.ylhj.ltd

  2. Log into your account

  3. Go to “My Orders” and select the item you wish to return

  4. Select the reason for return and submit your request

Email Request:
Send an email to info@ylhj.ltd with the following information:

  • Order number

  • Item name and quantity

  • Reason for return

  • Your contact phone number

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We will select a return address based on your region and notify you via our online store chat or email.

 

7. Important Notes

  • You must obtain an RMA code before shipping your return. Packages without an RMA may experience processing delays.

  • We recommend using a trackable shipping service and keeping the tracking number until your refund is complete.

  • Return policies for seasonal or promotional items may vary. Please refer to the product page for specific terms.

8. Contact Us

If you have any questions regarding this policy, please contact us via:

  • Customer Service Email: info@ylhj.ltd

  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8), excluding holidays

  • Live Chat: Available via the chat widget on our website during business hours

We will respond to email inquiries within 24 hours.